This Privacy Policy describes how trulyagainstthegrain.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
We do not sell or ship outside of the United States of America at this time.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Woo Commerce.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Woo Commerce.
Customer support information
- Examples of Personal Information collected: name, billing address, shipping address, payment information.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Woo Commerce.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
- We use Woo Commerce to power our online store.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
BEHAVIORAL ADVERTISING
We do not use targeted advertising.
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
AUTOMATIC DECISION-MAKING
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
YOUR RIGHTS
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. You can exercise these rights by contacting us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (for example, region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
REPORTING AND ANALYTICS
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience. This may cause parts of our website to no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls. This is often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings you can go to www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties. To opt-out of certain uses of your information by these parties, please follow the instructions in “Behavioural Advertising.”
DO NOT TRACK
There is no consistent industry understanding of how to respond to “Do Not Track” signals. We do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect operational, legal, or regulatory reasons.
CONTACT
For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at josh@trulyagainstthegrain.com or by mail using the details provided below:
Truly Against The Grain, 628 South 12th Street, Fort Dodge, IA, 50501, United States
If you’re not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority.